Warranty and Returns
I painted my BCA product, what happens if I need to send it in for repair?
The product you will receive back will be repaired but we cannot ensure that your customization will be able to be maintained.
What is the procedure for warranty and what does it cover?
What happens if I receive my product and I change my mind?
BCA cannot change orders after they have been placed but we do offer a 30-day money back guarantee. These 30 days are from date of purchase which is the day you submit your payment on our site. Purchases made using a BCA giftcard will be refunded in ...
Once BCA receives my warranty return, what can I expect?
Please allow our warranty team 7-10 business days after your product arrives at our manufacturing facility to assess, repair/replace, and contact you. Once they have fixed your product, they will email you what was done to it and provide tracking for...
What voids my Bear Den Guarantee?
Cutting, modifying, or misuse of a BCA product
Having another manufacturer work on a BCA product
Damage caused by using high velocity or high-pressure ammunition, tracer ammunition, or hand-loaded ammunition
Normal wear and tear
How long does it take to process a return and issue a credit
Our request to our customers is to allow for 1-14 business days to process the returns. At times we can get this completed earlier but it does vary in time, thus the request for 1-14 days.
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