How long does it take to process a return and issue a credit

Our request to our customers is to allow for 1-14 business days to process the returns. At times we can get this completed earlier but it does vary in time, thus the request for 1-14 days. 

If you create a return yourself through your account, your return is initiated immediately after you ship your product, ensuring faster processing and refund. You can easily start a return yourself — just follow the steps in our instruction video.

  • Guest Orders: Start your return
  • Registered Customers: Log in and go to My Account → My Orders, then click Return next to the order you’d like to send back. Go to Order History
Please, mind that only logged in users can submit questions
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