Ordering and Shipping

Does BCA offer a military/1st Responder/Law Enforcement discount?
Yes, we offer discounts to military/1st responders/Law Enforcement. You can email servicemembers@bearcreekarsenal.com to submit your information for verification. Once received the information will be reviewed and approved. Once approved, you can log...
When will my order ship?
Please allow 1-14 business days for orders to process after submitting. Our company policy is 1-14 business days for processing, but we work very hard to get orders out as quickly as possible. Most (but unfortunately not all) of our orders are processed...
Why am I not receiving any option for shipping?
It could be one of these two issues:   1. You may need to select the shipping address by checking the circle box listed by address   or    2. You maybe in a restricted state FFL Blocked States: California...
Can I cancel a order?
Once we receive an order and the payment is made, we cannot edit, modify, or cancel it. We can view the order, but it will not allow us to make changes to the order. Our process for return or cancellation of an order is as follows: You may refuse it...
Do you ship to P.O. boxes or carrier stores?
We do not. Currently, we ship to FFLs for FFL items and your home address for nonFFL items.
Why is my discount coupon code not working?
We do provide Discount Codes; however, you would have to enter at the time of checkout. These codes normally do not apply to items already on sale, complete firearms, lowers, or MAP (3rd party items that are not made by BCA) Please login to...
Will I get an e-mail saying that my order has been sent out?
Yes, you will receive a tracking number once it is shipped.
What does "On Hold" mean for an order?
Currently, we are undergoing a new verification tool to ensure orders are legitimate orders placed within our website, this is to safeguard our company but also to safeguard our customers. When the 3rd party system flags an order, they are either placed...
What is a region id?
Region ID is your shipping address identifier. If you get a Region ID error you have not selected a shipping address during checkout. 
Why is my order still pending?
Please reach out to us on our customer service email customerservice@bearcreekarsenal.com with your order number for further assistance.
Why does it say suspected of fraud
If the address doesn't match or anything is mistyped sometimes it can catch as fraud. Normally these will resolved within 1-3 business days and the order will be processed.
How does 2nd day air shipping option work?
Once processed your order will be delivered in 2 business days (this does not include weekends) with FedEx. This doesn't include our processing time. Will not apply to orders with Ammunition or Batteries, since they cannot be shipped by air.
Do you have a storefront to shop at or can we pick up orders placed online?
Bear Creek Arsenal does not currently have a physical storefront or offer in-store pickup.
Please, mind that only logged in users can submit questions
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