310 McNeill Rd
Sanford, NC 27330
30-DAY RETURN POLICY
All of our products are guaranteed for thirty (30) days from date of purchase (herein defined as the date a product is ordered and payment is submitted through the Site).
*Restocking Fee* There will be a 15% restocking fee on all returned items. Customer is responsible for freight/shipping cost.
To return a product:
(b) Return the product, along with all original packaging, proof of purchase, and completed warranty/return form to us via UPS at:
Bear Creek Arsenal-Returns Dept.
310 McNeill Road
Sanford, NC 27330
(c) If you contact us with questions or to inquire about the status of your return, we may request that you provide the Order Number indicated on your warranty/return form.
All product returns are subject to the following terms and limitations:
- We reserve the right to reject any returned product, and to decline to issue any reimbursement, if in our sole judgment the returned product has been damaged by you or otherwise while in your custody or care.
- Returns must be postmarked or otherwise received by us within thirty (30) days from date of purchase. Returns not postmarked or received by us within the applicable period will not be processed or honored, and will be refused and/or returned to you at your expense. Bear Creek is not responsible for any late, lost, or stolen returned products.
- It is your responsibility to obtain insurance for any returns, and to pay any necessary shipping and insurance costs. Bear Creek Arsenal shall bear no responsibility for any loss or damage to returned products incurred during transit. No reimbursement shall be provided for any shipping or insurance costs.
- We will make payment on any accepted returns in the same manner as payment was received. By way of example, if you purchased a product via credit card, we will attempt to credit the return to the same card.
- No return payment will issue to you until we have received, processed, and accepted your returned product, packaging, proof of purchase, and return tag.
- Typical processing time is 3-4 business days from the date we receive your return.